Thank you for shopping at ALKX Online Shop. We hope you love your purchase

Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be:

● Unused

● In the same condition that you received it
● In the original packaging

Exemptions:
The following items cannot be returned:

● Perishable goods (food, flowers, newspapers, magazines)
● Intimate or sanitary goods
● Hazardous materials
● Flammable liquids or gases
● Gift cards
● Downloadable software products
● Some health and personal care items

To complete your return, please include a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds
In certain cases, only partial refunds may be granted:

● Books with obvious signs of use
● CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
● Items not in their original condition, damaged, or missing parts (not due to our error)
● Items returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. 

Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank.

If you’ve done all of this and still haven’t received your refund, please contact us at [Your Email Address].

Sale Items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. To exchange an item, please contact us at ephonhuang@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. 

Shipping
You are responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.